Welcome to The Softball Sales Shop’s FAQ page! As former players and coaches ourselves, we understand the importance of getting your gear quickly and reliably. Below you’ll find answers to our most common questions about products, shipping, returns, and more.

Product Questions

Q: What types of baseball and softball equipment do you offer?
A: We specialize in premium baseball and softball equipment including:
  • Bats (fastpitch and regular)
  • Fielding gloves (including fastpitch infield gloves and catcher’s mitts)
  • Batting gloves
  • Bat accessories and grips
  • Footwear
  • Field equipment (bases, etc.)
  • Coaching accessories
  • Custom embroidery services
Q: Do you offer glove repair services?
A: Yes! We provide professional glove services to keep your equipment in top condition. Check our “Glove Services” section for more details.
Q: How do I choose the right bat size?
A: We recommend consulting our sizing charts available on each product page. If you need personalized advice, email our team at [email protected] – we’re happy to help!

Shipping & Delivery

Q: How long does shipping take?
A: We process orders within 1-2 business days. After dispatch:
  • Standard Shipping (DHL/FedEx): 10-15 business days ($12.95)
  • Free Shipping (EMS on orders $50+): 15-25 business days
Pro Tip: For tournament players, order at least 3 weeks in advance and choose standard shipping to account for any unexpected delays.
Q: Do you ship internationally?
A: Yes! We ship worldwide except to some Asian countries and remote regions. International orders include:
  • Clear customs documentation
  • Consolidated shipping for team orders
  • Duty/tax estimates available upon request
Q: Can I track my order?
A: Absolutely! You’ll receive real-time tracking information as soon as your order leaves our Michigan facility.

Payments & Accounts

Q: What payment methods do you accept?
A: We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Q: Is my payment information secure?
A: Yes, we use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.

Returns & Exchanges

Q: What’s your return policy?
A: We offer a 15-day return policy from the date of delivery. Items must be unused and in original packaging. To initiate a return:
  1. Contact our customer service at [email protected]
  2. We’ll provide return instructions
  3. Once received and inspected, we’ll process your refund
Q: What if my item arrives damaged?
A: We double-check every package before shipping and use protective packaging, but if damage occurs, contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement or refund.
Q: Can I exchange an item for a different size/color?
A: Yes! Contact us within 15 days of receipt to arrange an exchange. You’ll be responsible for return shipping unless the error was ours.

Customer Service

Q: How can I contact customer service?
A: Our team is available via email at [email protected]. We typically respond within 24 hours during business days.
Q: Where is your store located?
A: Our headquarters is at:
3072 Twin Oaks Drive, East Jordan, MI 49727, USA
(Currently online-only; no physical storefront)
Still have questions? Our team of former players and coaches is ready to help you find the perfect gear. Email us at [email protected] and we’ll get back to you quickly!