Privacy Policy

1. Introduction

At The Softball Sales Shop (“we,” “us,” or “our”), we value the trust that players, coaches, and teams place in us when purchasing their essential softball equipment. This Privacy Policy explains how we collect, use, protect, and share information about you when you use our website (softballgearsales.com) and related services.

By accessing our site and purchasing our products, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect information to provide better services to all our customers:

2.1 Information You Provide

• Account Information: When you create an account, we collect your name, email address, shipping address, and phone number.
• Payment Information: For purchases, we process payment details through secure third-party processors (Visa, MasterCard, JCB, PayPal). We do not store full credit card numbers on our servers.
• Order Details: Information about the softball equipment you purchase, including bats, gloves, apparel, and other gear.
• Communications: Records of your correspondence with our customer service team ([email protected]).
• Customization Requests: For embroidery services or special orders, we collect specifications for your equipment.

2.2 Information Collected Automatically

• Device Information: IP address, browser type, operating system when you browse our site.
• Usage Data: Pages visited, time spent on site, products viewed (particularly baseball/softball equipment categories).
• Location Data: General geographic location to determine shipping availability (excluding certain Asian countries and remote regions).

3. How We Use Your Information

As former players and coaches, we use your information responsibly to enhance your shopping experience:

• Process orders for bats, gloves, footwear, and other softball equipment
• Provide customer support and respond to inquiries about products
• Improve our website and product offerings based on team and player preferences
• Prevent fraud and enhance security (using PCI-compliant measures)
• Communicate about orders, shipping updates, and promotions relevant to softball players
• Comply with legal obligations regarding international shipments

4. Sharing of Information

We only share your information in these limited circumstances:

• Payment Processors: To complete transactions (Visa, MasterCard, JCB, PayPal)
• Shipping Providers: To deliver your softball equipment worldwide (excluding restricted regions)
• Service Providers: Companies that help with website operations, fraud prevention, and marketing (all bound by confidentiality agreements)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with any merger or sale of company assets

We never sell your personal information to third parties.

5. Data Security

We take security as seriously as we take the quality of our softball gear:

• SSL encryption for all transactions
• PCI-DSS compliance for payment processing
• Regular security audits of our systems
• Limited employee access to personal data
• No storage of full payment details on our servers

While we implement these measures, no internet transmission is 100% secure. We encourage players and teams to use strong passwords and protect their account information.

6. International Data Transfers

As we serve customers globally (except certain Asian countries and remote regions), your information may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for these transfers.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Update inaccurate shipping or account information
• Deletion: Request deletion of your account data (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications while retaining transactional emails about your orders
• Restriction: Request we limit how we use your data

To exercise these rights, contact us at [email protected]. We’ll respond within 30 days, as required by applicable laws.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your shopping experience:

• Essential Cookies: Required for the website to function (e.g., shopping cart for your equipment)
• Performance Cookies: Help us understand how players and teams navigate our site to improve layout and product displays
• Marketing Cookies: Allow us to show relevant ads for softball gear on other platforms

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect site functionality.

9. Children’s Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children without parental consent. Youth team purchases should be made by coaches or parents.

10. Changes to This Policy

We may update this policy as our business evolves or legal requirements change. We’ll notify customers of significant changes through email or website notices.

11. Contact Us

For privacy-related questions or concerns, contact our team of former players at: