“From Our Dugout to Your Doorstep” – We Stand Behind Our Gear

At The Softball Sales Shop, we take pride in providing high-quality softball equipment to players, coaches, and teams worldwide. We understand that sometimes gear needs to be returned or exchanged, and we’ve made the process simple and straightforward.

Our Return Policy

You may return most items within 15 days of receiving your order for a full refund or exchange. To be eligible for a return:

  • Item must be unused and in the same condition as received
  • Item must be in its original packaging
  • Proof of purchase is required

Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

  • Custom embroidery products (as they are personalized for each customer)
  • Used batting gloves and footwear (due to hygiene concerns)
  • Glove services (once work has begun on your glove)

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our team at [email protected] within 15 days of receiving your order
  2. Provide your order number and details about the item you wish to return or exchange
  3. Wait for approval – we’ll email you return instructions within 2 business days
  4. Ship the item back to our facility at:
    The Softball Sales Shop
    3072 Twin Oaks Drive
    East Jordan, US 49727
  5. Receive your refund or exchange once we’ve processed your return

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Softball Sales Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) to return/exchange: [Product Name, Size, Color if applicable] Reason for return/exchange: [Please provide details]

Please advise on next steps at your earliest convenience.

Best regards,
[Your Full Name] [Your Email Address] [Your Phone Number – optional]

Refund Processing

Once we receive and inspect your return, we’ll notify you of the approval status.

  • Refund method: Your refund will be processed to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing time: 3-5 business days after we receive your return
  • Bank processing: Additional 5-10 business days may be required for the refund to appear on your statement

Exchange Policy

For exchanges (size, color, or different product):

  • We’ll ship your replacement item once we receive the original product
  • You’ll be responsible for return shipping costs unless the error was ours
  • Exchanges are subject to product availability

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.). We recommend using a trackable shipping service as we cannot guarantee receipt of returned items.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Questions?

Our team of former players understands the importance of having the right gear. If you have any questions about our return policy, don’t hesitate to contact us at [email protected] or call us during business hours.

From our dugout to your doorstep – we’re committed to your complete satisfaction with every piece of softball equipment we sell.

The Softball Sales Shop. All rights reserved.