Welcome to The Softball Sales Shop! These Terms and Conditions govern your use of our website and purchases from our store. By accessing our site or making a purchase, you agree to these terms. Our team of former players is committed to providing quality softball equipment with transparent policies from our dugout to your doorstep.
1. Website Use and Intellectual Property
1.1 Access and Account Security
You may browse our site without creating an account, but certain features require registration. You are responsible for maintaining the confidentiality of your account information.
1.2 Intellectual Property
All content on softballgearsales.com, including logos, product designs, and text, is the property of The Softball Sales Shop and protected by intellectual property laws. Unauthorized use is prohibited.
2. Product Information
2.1 Product Descriptions
We strive for accuracy in product descriptions, specifications, and pricing. However, minor variations may occur. Colors may appear slightly different on screen than in person.
2.2 Product Availability
All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.
2.3 Custom Products
Custom embroidery items cannot be returned due to their personalized nature (see Section 5.3).
3. Ordering and Payment
3.1 Order Process
Orders are processed within 1-2 business days (excluding weekends/holidays). You will receive an order confirmation email.
3.2 Payment Methods
We accept: Visa, MasterCard, JCB, and PayPal. Payment is due at time of purchase.
3.3 Pricing and Taxes
Prices are in USD. Customers are responsible for any customs duties or import taxes in their country.
3.4 Order Changes/Cancellations
Contact us immediately at [email protected] if you need to modify or cancel an order. Changes cannot be guaranteed once processing begins.
4. Shipping Policy
4.1 Shipping Options
- Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after shipment)
- Free Shipping: Orders over $50 via EMS (15-25 business days after shipment)
4.2 Shipping Restrictions
We ship worldwide except to certain Asian countries and remote areas. Delivery times are estimates and may vary.
4.3 Delivery Issues
You are responsible for providing accurate shipping information. We are not liable for delays caused by carriers or incorrect addresses.
5. Returns and Exchanges
5.1 Return Policy
Most items may be returned within 15 days of receipt if:
- Item is unused and in original condition
- Original packaging is intact
- Proof of purchase is provided
5.2 Non-Returnable Items
- Custom embroidery products
- Used batting gloves and footwear (hygiene reasons)
- Glove services once work has begun
5.3 Return Process
Email [email protected] within 15 days with your order number and return details. Ship returns to:
The Softball Sales Shop3072 Twin Oaks Drive
East Jordan, US 49727
5.4 Refunds
Refunds are issued to the original payment method within 3-5 business days after we receive your return. Bank processing may take additional time.
5.5 Exchanges
Exchanges are subject to availability. Customers cover return shipping unless the error was ours.
6. User Responsibilities
6.1 Account Security
You are responsible for maintaining your account credentials and all activities under your account.
6.2 Prohibited Conduct
You agree not to:
- Use our site for unlawful purposes
- Attempt to gain unauthorized access to our systems
- Submit false information
- Interfere with site operations
6.3 Product Use
You are responsible for proper use and maintenance of purchased equipment. We are not liable for injuries from product misuse.
7. Liability Limitations
7.1 Product Liability
The Softball Sales Shop is not liable for:
- Consequential damages from product use
- Injuries from improper equipment use
- Normal wear and tear
7.2 Website Availability
We strive for continuous site availability but are not liable for temporary outages or technical issues beyond our control.
8. Privacy Policy
Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.
9. Governing Law
These Terms are governed by the laws of Michigan, USA. Any disputes shall be resolved in the courts of East Jordan, Michigan.
10. Policy Changes
We may update these Terms periodically. Continued use of our site after changes constitutes acceptance of the new Terms.
11. Contact Us
For questions about these Terms or our products:
Email: [email protected]Mail: The Softball Sales Shop, 3072 Twin Oaks Drive, East Jordan, US 49727
From our dugout to your doorstep – We stand behind our gear and your satisfaction. Thank you for choosing The Softball Sales Shop for your softball equipment needs.